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PRIVACY POLICY & PRACTICE POLICIES

I take your privacy seriously and want you to feel confident about how your information is handled. This page also covers my practice policies, including cancellations, late arrivals, and terms of service.

CANCELLATION & LATE ARRIVALS

  • Please give at least 24 hours notice if you need to cancel or reschedule.

  • Late arrivals may result in a shortened session to avoid delaying other clients.

  • Cancellations with less than 24 hours notice or no-shows may incur the full session fee.

PRIVACY POLICY

What information I hold, why I have it and who I might share it with

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I hold online consultation forms and treatment records that include your name, address, phone number, and email address — these details are required so I can contact you and provide safe, effective treatments.

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Health-related data:

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  • Consultation Form: Every client must complete this form so I can fully understand your medical and health history. This is required for insurance reasons and ensures that treatments are safe and tailored to your needs.

Treatment cannot proceed without this information.

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  • Treatment Records: These contain details from each session, including assessment notes, treatments provided, and how you felt afterwards.

Again, treatment cannot proceed unless I collect and store these details.

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It is a condition of my professional insurance policy that I retain all client records for 10 years following the last treatment. For minors, records are kept until 10 years after they turn 18.

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I may need to share your data with authorised legal, regulatory, or insurance bodies if required to defend myself professionally. After 10 years, all records are securely destroyed by shredding.

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Marketing material:


I occasionally share newsletters, patient information sheets, or exercise advice. You can opt into this via your consultation form or subscribe directly. I will never send unsolicited marketing material.

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How and where I hold your data

 


All consultation forms and treatment records are stored securely:

 

  • In a locked filing cabinet within my treatment room.

  • On a password-protected laptop and secure online cloud storage.

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Only I have access to these records and take all reasonable steps to protect their confidentiality and integrity.

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Your rights under the Data Protection Act 2018


You have the right to:

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  • Access your personal data

  • Object to or restrict processing

  • Request correction or deletion

  • Receive an electronic copy (data portability)

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In some cases, I may need to retain certain information for legal, regulatory or insurance purposes.

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If you wish to exercise your rights or have any questions:


Email me at danielle@staystrongmassage.co.uk


If you are dissatisfied with how I handle your data:


You can contact the UK Information Commissioner’s Office (ICO) via ico.org.uk/concerns
or call 0303 123 1113.

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Terms & Conditions

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  • All treatments are provided by a fully qualified and insured massage therapist

  • Treatments are for wellbeing and relaxation, not a substitute for medical care.

  • Please disclose any health conditions prior to your session.

  • By booking a treatment, you agree to these policies.

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